Terms of Service

Acceptance of Terms

By accessing or using CanopyIQ's AI agent security platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

CanopyIQ provides a runtime security platform for AI agents that includes:

• • Real-time policy enforcement and guardrails
• • Human-in-the-loop approval workflows
• • Comprehensive audit logging and observability
• • Cross-vendor AI platform integrations
• • Compliance reporting and governance tools

User Accounts and Registration

Account Creation

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

• • You are responsible for safeguarding your account credentials
• • You must notify us immediately of any unauthorized use
• • We recommend enabling multi-factor authentication
• • You are liable for all activities under your account

Acceptable Use Policy

Permitted Uses

You may use the Service for legitimate business purposes in compliance with applicable laws and regulations.

Prohibited Activities

• • Attempting to gain unauthorized access to any system
• • Using the Service for illegal or fraudulent activities
• • Transmitting malware, viruses, or harmful code
• • Interfering with or disrupting the Service
• • Reverse engineering or attempting to extract source code
• • Using the Service to compete with CanopyIQ
• • Violating any applicable laws or regulations

Data and Privacy

Your Data

You retain ownership of all data you submit to the Service. You grant CanopyIQ a limited license to process your data solely to provide the Service as described in our Privacy Policy.

Data Protection

CanopyIQ implements industry-standard security measures to protect your data. However, no system is completely secure, and you acknowledge the inherent risks of data transmission over the internet.

Data Processing

CanopyIQ operates on a zero-knowledge architecture and does not access or store your proprietary data or AI model interactions. We process only metadata necessary for policy enforcement and audit logging.

Service Availability and Support

Service Level Commitment

We strive to maintain 99.9% uptime for our Service. Planned maintenance will be announced in advance when possible.

Support

• • Enterprise customers receive priority support
• • Support is available through email and our platform
• • Response times vary by subscription tier
• • Emergency support available for critical issues

Billing and Payment Terms

Subscription Fees

Subscription fees are billed in advance on a monthly or annual basis. Prices are subject to change with 30 days' notice.

Payment Terms

• • Payment is due upon invoice receipt
• • Late payments may incur additional charges
• • We may suspend Service for non-payment
• • All fees are non-refundable unless otherwise stated

Usage-Based Billing

Some features may be billed based on usage. You will be notified of usage-based charges and can set spending limits to control costs.

Intellectual Property Rights

CanopyIQ Intellectual Property

The Service and its original content, features, and functionality are owned by CanopyIQ and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

User Content License

You retain ownership of your content but grant CanopyIQ a limited license to use, modify, and process your content solely to provide the Service.

Feedback

Any feedback, suggestions, or improvements you provide may be used by CanopyIQ without restriction or compensation.

Disclaimers and Limitations of Liability

Service Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind. CanopyIQ disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

In no event shall CanopyIQ be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Maximum Liability

CanopyIQ's total liability for any claims arising from these Terms or the Service shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless CanopyIQ and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

Termination

Termination by You

You may terminate your account at any time by contacting us. Termination will be effective at the end of your current billing period.

Termination by CanopyIQ

We may terminate your access immediately for violations of these Terms or for other legitimate business reasons with appropriate notice.

Effect of Termination

Upon termination, your right to access the Service will cease, and we may delete your account and data in accordance with our data retention policies.

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

Class Action Waiver

You agree that any disputes will be resolved individually and not as part of a class action or collective proceeding.

Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through email or platform notifications at least 30 days before taking effect. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

Miscellaneous

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and CanopyIQ regarding the Service and supersede all prior agreements.

Assignment

You may not assign your rights under these Terms without our prior written consent. CanopyIQ may assign its rights without restriction.